Refund policy

30-minute voluntary cancellation window

For a voluntary cancellation, send a Refund request ticket from your signed-in Contact & support page within 30 minutes of your completed claim payment. The received ticket timestamp, not the later reply time, determines whether your request was on time. Describe the payment and reason in your message; no claim reference is required. An older unlinked receipt can be raised as a General question for manual verification.

Cancellation deduction

The standard voluntary-cancellation deduction is 10% of the original paid claim amount. Specifically applicable nonrecoverable processing costs and taxes that are legally nonrefundable may be deducted in addition only when lawful and itemised. No arbitrary extra charge is added, and deductions cannot exceed the original amount. Support will show the calculation before completing the review.

Example: a US$100 claim has a US$10 cancellation deduction and a provisional US$90 refund before any separately applicable, itemised costs. This is an illustration, not a guaranteed quote.

Requests and review

Submitting a ticket requests review; it does not automatically trigger a refund. Refunds are made to the original payment through PayPal after approval. Processor and bank times vary. A later higher bid does not restart your earlier claim’s cancellation window. Requests after 30 minutes may be reviewed but do not automatically qualify under this voluntary policy.

Full refunds and mandatory rights

The cancellation deduction does not override a refund required by applicable law. An unsuccessful payment race is refunded under the placement rules without the voluntary-cancellation deduction. A disputed or reversed payment is handled under applicable law and PayPal’s rules. The advertised policy does not remove statutory rights.

What happens to your placement

An approved refund can remove or restrict the related advertisement and its promotion eligibility. An unpaid owner-added placement has no payment to refund. Email verification, logo processing and future tier tools do not create a separate refundable payment.

How to request

Sign in, open Contact & support, start the subject with “Refund request”, describe the payment in your message and submit. No claim number is required. You can follow the ticket and reply privately from the same page.